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Shipping policy

Last updated: 26 October 2026

Shipping costs

Shipping is free to all EU countries, Switzerland and the United Kingdom, including the Canary Islands, Ceuta, Melilla, the Azores and Madeira. Exceptions:

  • Cyprus: €39
  • Greece and Malta: €89

United States: shipping is $39 per order, and free on orders of $650 or more. Shipping to Alaska, Hawaii and US territories is $79 per order.

For other countries, the shipping cost is shown at checkout before you pay.

Dispatch

Orders placed before 15:00 (Copenhagen time) on a working day are dispatched the same day. Orders placed after 15:00, or on a weekend or Danish public holiday, are dispatched the next working day.

Delivery times

Most orders within Europe arrive within 2–4 working days after dispatch. Orders to the United States usually arrive within 5–7 business days. Other deliveries outside Europe usually take longer; the expected time is shown at checkout. Delivery times are estimates, and carriers can sometimes be delayed, especially in peak season.

Tracking

You receive an email with a tracking link when your order is dispatched.

Pre-orders

If a product is marked as pre-order, the expected dispatch date is shown on the product page. Payment is taken when you order.

Customs, duties and taxes

Prices for EU countries include VAT, and there are no customs charges inside the EU. The Canary Islands, Ceuta and Melilla are outside the EU VAT area, so local import taxes and customs fees may apply on arrival.

Switzerland, the United Kingdom and the United States: our prices include all import taxes, duties and customs fees. We pay them for you, so there is nothing more to pay on delivery.

For other deliveries outside the EU (for example Norway and countries outside Europe), import duties, taxes and customs fees may apply in your country. Unless these are shown and charged at checkout, they are paid by you when the parcel arrives. If you refuse to pay them and the parcel is sent back to us, we refund your order minus the return shipping cost and any charges we cannot recover.

Wrong address or failed delivery

Please check your address carefully at checkout. If a parcel is returned to us because the address was incorrect or it was not collected, we can send it again for the cost of new shipping, or refund you minus the shipping costs.

Damaged parcels

If your parcel arrives damaged, please take a photo and email contact@grad.dk as soon as possible. We will sort it out at no cost to you.

Contact

GRAD ApS, Vesterbrogade 149, 1620 København V, Denmark · contact@grad.dk